Author Topic: Help needed with Samsung Galaxy S10+ phone  (Read 299 times)

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Offline GeordieMessiah

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Help needed with Samsung Galaxy S10+ phone
« on: Thursday 20 February 2020, 10:38:42 AM »
Thinking I was getting a bargain, I bought a refurbished SIM free Samsung Galaxy S10+ from a third party vendor on Amazon back in October and I've been using it with my giffgaff SIM ever since. So far, so good. However, when it arrived, it had some Telstar (Australian telecoms company?) software on it, which I deleted and didn't think anything further about it.

However, I've more recently noticed that this handset seems to have recurrent problems with slow connections to our home internet/WiFi, where it sort of 'hangs' or fails to load up pages on the browser or even on certain apps like Twitter and Facebook. When that happens I have to turn off the WiFi, refresh and then it works fine on 4G. But it's so getting a bit annoying. Can help me diagnose/fix this issue? Is it possibly something to do with the fact this handset's former life was on a different continent?

The local high street Samsung shop unable to help me at all, so I was wondering if anyone out there can help out even point me in the direction of another advice source/chat room where IT savvy geeks might be able to help diagnose/fix this issue?
« Last Edit: Thursday 20 February 2020, 11:09:42 AM by GeordieMessiah »
Whether it's God or the bomb
It's just the same
It's only fear under another name
And the corporate snakes coming in to feed
On that pathetic fact known as human greed
Skin and bone being raked over those hot coals
This dump never seems to give time for human soul

Offline Froggy

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Re: Help needed with Samsung Galaxy S10+ phone
« Reply #1 on: Thursday 20 February 2020, 11:54:04 AM »
I've had this problem with my last two phones. A Huawei P20 Pro and now the Pixel 4 XL. Both unlocked and from UK suppliers so you can rule out it being anything to do with the Telstar thing. It's annoying as f***. I've tried some fixes online but they haven't worked.

Hopefully someone knows.

Offline GeordieMessiah

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Re: Help needed with Samsung Galaxy S10+ phone
« Reply #2 on: Thursday 20 February 2020, 05:47:38 PM »
Cheers mate. Will keep digging...
Whether it's God or the bomb
It's just the same
It's only fear under another name
And the corporate snakes coming in to feed
On that pathetic fact known as human greed
Skin and bone being raked over those hot coals
This dump never seems to give time for human soul

Offline neesy111

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  • Madrid, ES
Re: Help needed with Samsung Galaxy S10+ phone
« Reply #3 on: Thursday 20 February 2020, 09:34:22 PM »
Change the DNS for your wifi connection, ISP dns servers are f***ing terrible and can slow even the fastest of connections.


Offline Froggy

  • Ok at Rocket League
  • General Member
  • Faster than a cannonball
Re: Help needed with Samsung Galaxy S10+ phone
« Reply #4 on: Friday 21 February 2020, 06:09:17 AM »
Change the DNS for your wifi connection, ISP dns servers are f***ing terrible and can slow even the fastest of connections.



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